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Status Under review
Created by Alisa Carson
Created on May 20, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-3717 Allow multiple people to call monitor at the same time.

Multiple users monitoring a single call Merged

The ability to have multiple users/agents monitor a single call would be a great addition to the HUD options. We are currently training new hires and were hoping that multiple agents would be able to listen into a single call all at once for training purposes and discussion. This could also be beneficial if multple managers need to montor a call at once. Other companies could benefit from this feature as well.