This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-3717 Allow multiple people to call monitor at the same time.
The ability to have multiple users/agents monitor a single call would be a great addition to the HUD options. We are currently training new hires and were hoping that multiple agents would be able to listen into a single call all at once for training purposes and discussion. This could also be beneficial if multple managers need to montor a call at once. Other companies could benefit from this feature as well.