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Status Will not implement
Categories RingCentral Phone
Created by Guest
Created on Nov 20, 2020

Allow Limited Extensions to be added to Call Queues

We have a call queue so all phones ring on incoming calls and having the calls come in to our limited extension (in a separate room) would allow me to answer the phone without having to run to my desk to get it.

Product Line RingCentral Phone
  • Sherri Powers
    Apr 3, 2023

    I know you said you will not be adding limited extensions to call queues in the near term but that was in 2020. Is it something Ring Central would even consider?

  • DeAnna Wasierski-Dickens
    Dec 27, 2022

    I need this too. We want to setup outdoor intercoms for drivers. We want to program the button to dial a queue that contains common area phones at the shipping desk, receiving desk, printer desk, etc. and a few users to be able to answer and let the driver in. This isn't possible without this feature. Please reconsider implementing this. Right now, I'm working on one heck of a work-around.

  • Randall Van Mill
    Mar 9, 2022

    very basic feature request - most phone systems have the ability to ring groups of phones without being tied to a specific member. Limited extensions already have the option to make/receive calls and are being billed for that function. No advanced options being requested here other than ring the phone and let a user/any user - common user - pick it up. Simply allowing the extensions (not just users) to be part of call queues (since there are no other ring groups/hunt groups in the system that are not tied to Users) makes simple sense.

  • Patrick Baird
    Dec 18, 2020

    Thank you for the request, we will not be adding limited extensions to call queues in the near term.