Skip to Main Content

Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.
Status Will not implement
Categories RingCentral Phone
Created by Guest
Created on Nov 20, 2020

Allow Limited Extensions to be added to Call Queues

We have a call queue so all phones ring on incoming calls and having the calls come in to our limited extension (in a separate room) would allow me to answer the phone without having to run to my desk to get it.

Product Line RingCentral Phone
  • Crystal Davis
    Reply
    |
    Oct 23, 2023

    This does seem to be a basic feature. Without it, it renders the LEs pretty useless.

  • Ben Causey
    Reply
    |
    Aug 24, 2023

    This seems to me like such a basic feature. I just want all phones at a branch/dept to ring when I call a queue. If a phone has an extension/number assigned to it, it should be eligible to add to a call queue.

  • Quinn Copeland
    Reply
    |
    Aug 23, 2023

    This would be a great feature as we may need to ring all devices at a particular location for emergency purposes and some of these phones are in vaults or server rooms where it does not make sense to have a full user account assigned to the device.

  • Sherri Powers
    Reply
    |
    Apr 3, 2023

    I know you said you will not be adding limited extensions to call queues in the near term but that was in 2020. Is it something Ring Central would even consider?

  • DeAnna Wasierski-Dickens
    Reply
    |
    Dec 27, 2022

    I need this too. We want to setup outdoor intercoms for drivers. We want to program the button to dial a queue that contains common area phones at the shipping desk, receiving desk, printer desk, etc. and a few users to be able to answer and let the driver in. This isn't possible without this feature. Please reconsider implementing this. Right now, I'm working on one heck of a work-around.

  • Randall Van Mill
    Reply
    |
    Mar 9, 2022

    very basic feature request - most phone systems have the ability to ring groups of phones without being tied to a specific member. Limited extensions already have the option to make/receive calls and are being billed for that function. No advanced options being requested here other than ring the phone and let a user/any user - common user - pick it up. Simply allowing the extensions (not just users) to be part of call queues (since there are no other ring groups/hunt groups in the system that are not tied to Users) makes simple sense.

  • Patrick Baird
    Reply
    |
    Dec 18, 2020

    Thank you for the request, we will not be adding limited extensions to call queues in the near term.