Share your ideas with us
I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, audio while waiting, and hold music available to select universally.
Once a custom greeting or hold message is uploaded by an admin, it would be a selectable option when updated Queues, extensions, and user accounts. For instance when editing a Queue greeting, under the "custom" option we could select company-wide greetings.
If not possible, at least expand the template concept to Queues and Extensions.
This would be helpful, so the audio file doesn't need to be uploaded every time the hold music needs to be changed or when creating a new queue. Especially for different admins making changes so that all the files are stored centrally in one location.