Skip to Main Content
Status Under review
Categories RingCentral Phone
Created by Gurvinder Mangat
Created on May 25, 2022

Mirrored Call Status

For call queues or ring groups, if one extension answers a call, it should reflect that status for all other extensions in that group. For example, if extension 1 picks up a call, it should not show up as a missed call for extension 2. The call displaying as missed could result in the end user for extension 2 unnecessarily call a client that has already been spoken to.