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Status Under review
Created by Kameron Sobenes-Desme
Created on May 25, 2022

Automatic call recording for calls originating from an IVR

We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled.

I don't understand why this is the case, but when we have call recording enabled for a queue/ext, we need it enabled for that queue/ext.