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Status Already exists
Categories RingCentral Video
Created by D Isaacson
Created on May 25, 2022

Update your help and support to reflect the current version

My video is mirrored in RingCentral. That needs to be fixed. According to your help and support files, there should be a setting for that. There IS NO SETTING IN THE APP. Yes, I updated, No it is not there. FIX YOUR HELP SCREEN OR FIX THE APP. Either one. Thank you.

  • D Isaacson
    Jun 1, 2022

    Thank you for the response. Did you update the help files to correspond
    with this (WEIRD) change? The help that is available DOES NOT SHOW THIS.
    And from a user's perspective, this is not a logical place to find this
    setting, one checkbox in a field of graphics???? Is RC just doing anything
    you can think of to be different from Zoom? Even at the expense of
    alienating potential customers?

    I am more likely to pay to upgrade to an app that updates its help files
    IMMEDIATELY and run away from an application that keeps outdated
    information just to frustrate its users with futile efforts.

    I do appreciate the response, however. However late.

  • Admin
    Jennifer Del Rosario
    Jun 1, 2022

    Hi, are you still having issues with mirrored video? You can go to settings > video > virtual background > checked the box for mirror my video. Thank you!