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Status Under review
Created by Javier Ares
Created on May 26, 2022

Allow Custom rules to allow unconditional forwarding to several user extensions (not group) instead of just one

This configuration would allow to have multiple extensions receiving all calls without taking into consideration the status of the users. With this behaviour, multiple users will received all incoming calls even if they are already in a call, allowing operators to respond to multiple calls without the need to capture another's operator call, which is what is happening when we use a call queues.