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Status Under review
Created by Cynthia Bernier
Created on May 27, 2022

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

  • Cynthia Bernier
    May 27, 2022

    @beckyhensley where could it be found ?

  • Admin
    Becky Hensley
    May 27, 2022

    Cynthia, this is functionality that can be found in our Contact Center solution.
    We encourage you to take a look here: https://www.ringcentral.com/contact-center/products.html