RELATED IDEAS
Live Queue Agent/Monitoring
RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
@beckyhensley where could it be found ?
Cynthia, this is functionality that can be found in our Contact Center solution.
We encourage you to take a look here: https://www.ringcentral.com/contact-center/products.html