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Status Under review
Created by Gerard Juliano
Created on Jun 2, 2022

In admin portal, drop-down showing status of call queue attendants should reflect actual availability

If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line.

I believe the drop-down feature should be checking actual status instead of, apparently, displaying the last known status.

Another question I did not test is whether queue calls would be routed to the off-line attendant.