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Status Under review
Categories RingCentral Analytics
Created by Morgan Kelly
Created on Jun 3, 2022

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Ability to see what number a called before being routed in IVR

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR set up

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  • Gianelle Val
    Reply
    |     Jul 6, 2022

    I have 4 main numbers for 2 different clinic specialties ringing into the same IVR. It would be great to have the ability to see what number a caller originally called to be able to answer the calls for the correct specialty.