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Status Under review
Categories RingCentral Admin Portal
Created by Ian Christopher Santos
Created on Jun 9, 2022

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Press a key/button and call routes directly to that call queue's specified voicemail

Option to press a key and call routes directly to that call queue's specified voicemail before the call connects to the call queue members.

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  • Danae Deal
    Reply
    |     Sep 20, 2023

    This should be a standard feature. Customers should not have to wait on hold to leave a voicemail a simple " Thank you for calling XYZ Company, please hold for the next available agent. Rather than stay on hold, press 1 to leave a voicemail.

  • April Twin Cogonon
    Reply
    |     Aug 30, 2023

    Add feature to provide prompt option for the caller to leave a message while in the call queue vs. having them wait a set amount of time before they are given the option to leave a voicemail.