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Status Under review
Created by Scott VanDyken
Created on Jun 10, 2022

Control Calls Using a Desk Phone With the Desktop App

Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not having a microphone with their computer, but find the desktop app's UI to be easier to understand and use than the desk phone's interface. It would be nice if it was possible to use the desktop app's interface to do things such as forward a call, put a caller on hold, and so on, while taking the call through a linked desk phone.
  • Giovanni Gomez
    Jul 15, 2022

    I am not even sure how this is not already a feature! This is would be incredibly useful.

  • Leah Jansen
    Jul 11, 2022

    This would be incredibly helpful! We are live receptionist answer and it would make life so much easier if the desktop phone and the app were more compatible.