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Status Under review
Created by Thomas Howell
Created on Jun 10, 2022

Global ring count for Existing Phone

I would like the ability to set a global default ring count for an existing phone and/or configure the existing phone ring count via a template. We use Teams direct routing so each time we create a new user extension via AutoProvisioning, one of the only manual steps we have to take is setting the ring count for the Existing Phone to 15 rings to ensure calls always make it to Teams rather than RingCentral voicemail.

We are able to set the ring count for Desktop/Mobile app via a template. We should either be able to set the ring count for an existing phone via the template or, preferably, set a global default for any newly created phone. When an extension is created via AutoProvisoning, it is always set to 4 rings - so there is a default set somewhere.