Skip to Main Content

Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.
Status Under review
Created by LOTT & FISCHER
Created on Jun 10, 2022

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.

  • Rosemarie Garcia
    Reply
    |
    Aug 17, 2023

    An option to have the ff:

    - Fax transmission notification to include a copy or ability to view failed outgoing fax attachments to make things easier for them to check which files are sending or not sending

  • Jason Lee
    Reply
    |
    Jul 15, 2022

    Jeff, I think you misunderstand the request.

    There is no "Include Attachment" option for Fax Transmission Results. There is on the Fax themselves, and we use that to make sure users receive the fax and not a notification that a fax came in.


    I have users asking for at least the first page of the fax to be included with Fax Transmission Results so they can identify which fax the result page goes with.

  • Jeff Mezzullo
    Reply
    |
    Jun 27, 2022

    IT Does. Log into ringcentral web portal go to "My Extension" Go to Settings, Notifications. Hit the down arrow on Messaging Notifications. Then click "Customize Notifications" next to Received Faxes. Check the box for Include attachment with email.


    Thats it.