The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.
Share your ideas with us
Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
An option to have the ff:
- Fax transmission notification to include a copy or ability to view failed outgoing fax attachments to make things easier for them to check which files are sending or not sending
Jeff, I think you misunderstand the request.
There is no "Include Attachment" option for Fax Transmission Results. There is on the Fax themselves, and we use that to make sure users receive the fax and not a notification that a fax came in.
I have users asking for at least the first page of the fax to be included with Fax Transmission Results so they can identify which fax the result page goes with.
IT Does. Log into ringcentral web portal go to "My Extension" Go to Settings, Notifications. Hit the down arrow on Messaging Notifications. Then click "Customize Notifications" next to Received Faxes. Check the box for Include attachment with email.