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Status Under review
Created by LOTT & FISCHER
Created on Jun 10, 2022

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.

  • Jason Lee
    Jul 15, 2022

    Jeff, I think you misunderstand the request.

    There is no "Include Attachment" option for Fax Transmission Results. There is on the Fax themselves, and we use that to make sure users receive the fax and not a notification that a fax came in.


    I have users asking for at least the first page of the fax to be included with Fax Transmission Results so they can identify which fax the result page goes with.

  • Jeff Mezzullo
    Jun 27, 2022

    IT Does. Log into ringcentral web portal go to "My Extension" Go to Settings, Notifications. Hit the down arrow on Messaging Notifications. Then click "Customize Notifications" next to Received Faxes. Check the box for Include attachment with email.


    Thats it.