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Status Under review
Categories RingCentral Phone
Created by Hannah LaVake
Created on Jun 13, 2022

Show caller ID when someone calls a direct line

Currently if a customer calls a direct line it will only display their phone number and not their name with it. I feel like its a step back to not be able to display the callers name. I know not all phone providers show someone's name when they call but with our old system when I would call my direct line it would show my full name, now with this new system only my cellphone number is displayed.