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Status Implemented
Categories RingCentral Phone
Created by Alicia Gates
Created on Nov 24, 2020

Hide a user or call queue from Directory

Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.

Product Line RingCentral Phone
  • Admin
    Jessica Hernandez
    Sep 9, 2022

    Hi Josh, this should now be available. If Company Directory settings are not enabled on your account, a support ticket will need to be submitted: The steps to access will be open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".

  • Josh Schoenick
    Sep 9, 2022

    @Jessica Hernandez any update on the GA release since April 21? We have a queue we'd like to hide in the directory but I'm not seeing any toggle at this time.

  • Admin
    Jessica Hernandez
    Apr 21, 2022

    Okay, sorry all! Some wires got crossed, this is not GA yet. I've put the status in 'planned' and will update to 'implemented' once it is available for everyone.

  • Admin
    Becky Hensley
    Apr 20, 2022

    Hey, Bob - let's take this offline and see if we can't get you some support from your account manager and address these other items.
    Contact the Ideas Team at

  • Bob Feezor
    Apr 20, 2022


    I went to support and asked them to turn those settings for me. They would not do that for me and said they���d have to get my manager to call me about it.

    What gives? Not a word from my manager.

    Now I see your response to CUSTCOM-I-592 Hide a user or call queue from Directory. The only call queue details I can find is under Phone System/ Group/Call queue details and I don���t see ���option Include Call Queue in Company Directory". Hate to sound dense but this is confusing.

    Also, I got an Account Information email regarding a one time charge for ���Calling Credits Package ��� Auto Purchase��� for $23.61 including taxes. Does this have anything to do with this new feature?

    Bob L Feezor

    ExecuBusiness Centers


  • Admin
    Jessica Hernandez
    Apr 19, 2022

    Hi everyone,

    This is available now. To implement: open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".