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Status Future consideration
Created by Steve Jones
Created on Jun 14, 2022

Can't obtain CDR reports on toll free numbers that have been CCRN'd

We have several toll-free numbers that "point" to the same POC in our contact center platform, so the CDR report on that system is useless for determining which call came in on which toll-free number. On the RingCentral UC side, these calls no longer appear in any of the call reports. It would be great if these calls still were reported on, on the UC side of RingCentral, even after the associated toll free number was CCRN'd.

  • Kurt Hoskovec
    Jul 1, 2022

    Thank you for your idea. This has been added to the Feature Enhancement request backlog. - Kurt