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Status Under review
Created by Nick George
Created on Jun 14, 2022

Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting

Currently we cannot add any WFM related fields (scheduled activity/actual activity/adherence/forecasts) to custom reports, and the prebuilt reports for WFM are very lacking. This makes it extremely difficult to analyze and coach our team.


We are requesting prebuilt reports to be created, or to be able to be created as a custom report, to provide summarized and detailed data on adherence/schedules/forecasts/activity by agent and team.

  • Vaden Cranford
    Reply
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    Jun 7, 2023

    Could we add WFM details to the Activity Audit report

  • Kurt Hoskovec
    Reply
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    Sep 28, 2022

    09/28/2022 update... The Status of your Product Enhancement Request "Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting" has been changed to Product Team Review

  • Kurt Hoskovec
    Reply
    |
    Jul 1, 2022

    Thank you for your idea. This has been added to the Feature Enhancement request backlog. - Kurt