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Status Future consideration
Created by Nick George
Created on Jun 14, 2022

Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting

Currently we cannot add any WFM related fields (scheduled activity/actual activity/adherence/forecasts) to custom reports, and the prebuilt reports for WFM are very lacking. This makes it extremely difficult to analyze and coach our team.

We are requesting prebuilt reports to be created, or to be able to be created as a custom report, to provide summarized and detailed data on adherence/schedules/forecasts/activity by agent and team.

  • Admin
    Kurt Hoskovec
    Jul 1, 2022

    Thank you for your idea. This has been added to the Feature Enhancement request backlog. - Kurt