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Available vs unavailable hours per Queue member
Available start time (per day) per Queue member
Available end time (per day) per Queue member
Busy hours average (Busiest hour of the day on average)
Busy day average (Busiest day of the week on average)
Ability to compare week to week OR month to month
Average talk time per Queue Member
Call Rating average total and per Queue member
Total calls NOT answered by an available agent
Total calls NOT answered because all agents were unavailable