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Status Under review
Created by Jonita Floyd
Created on Jun 14, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2749 Ability to **respond** to short code SMS messages..

SMS: Ability to Respond to a Short Code via Text Message Merged

Please add functionality that allows the user to respond to a text message sent from a short code number.

When I receive a text message from a Short Code number that requires me to respond, the RingCentral application gives the following errors.

  • Mobile App Error: "Cannot send message - Your extension had been eliminated from the department of this thread. To send a text to the department, please create a new one."

  • Desktop App Error: "Text to this Service is Not Available"

The error message from the Mobile App made no sense at all, so I tried the desktop app which is more user friendly. I tried to reply to several text messages from different short code numbers and they all failed to send.