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Status Under review
Created by Joseph Stigliano
Created on Jun 15, 2022

Active Call Duration Tracker

Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end?

Could be accomplished through live reports, presense, or call log.

This would be hugely beneficial to help know when our users need to be moved along because they have been with a particular customer for too long.