Skip to Main Content
Status Under review
Categories RingCentral Phone
Created by Wickes Building Supplies Ltd
Created on Jun 21, 2022

Call Pickup Groups: Support Queue Calls


Please can you add support for queues in call pickup groups?

We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for colleagues in another (functional) area who's phone/device may be located in close proximity.

The vast majority of these calls would not be direct but routed via a queue to these users.