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Status Under review
Categories RingCentral Phone
Created by Fraz Hamid
Created on Jun 21, 2022

Call Pickup Groups: Support Queue Calls

Hi,


Please can you add support for queues in call pickup groups?


We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for colleagues in another (functional) area who's phone/device may be located in close proximity.


The vast majority of these calls would not be direct but routed via a queue to these users.

https://support.ringcentral.com/article/Setting-up-Group-Call-Pickup-group.html