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Status Under review
Created by Frederick Evans
Created on Jun 21, 2022

Bilingual and Multi-lingual Voicemail Transcripts

Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)

It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.

  • JuanCarlos Fortuño
    Mar 6, 2023

    More than 2/3 of the messages that we receive in my firm are in Spanish. I'd be very useful if the system transcribed the Spanish messages as it does the ones in English.