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Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
This is not good customer service if someone calls directly to a phone and then cannot zero out to reach the receptionist. This really needs to be added as a feature that could be turned on. It should not be reached only by the IVR.
Hi Joe, thank you for your clarification. Dial zero is reserved for a General IVR or Multi-IVR. We'll change the tagging for this. Thank you.
I thought the answer missed the point.Calling the '0' from a USER extension, not an IVR.
You can also check this link to know more https://support.ringcentral.com/article/9796.html. Thank you!
This feature is available.
Click this link to know more https://support.ringcentral.com/article/How-to-access-the-advanced-call-handling-feature-of-the-auto-receptionist.html.