Skip to Main Content
Status Under review
Categories RingCentral Phone
Created by reception two
Created on Jun 22, 2022

call waiting longer than 15 min & customise the number of callers in a call queue

PLease can we request the following features

1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do not want a minimum of 5 callers in the queue , in this case only 1-2 callers.

When you have a minimum of 5 callers & only 1-2 staff taking calls the result is that callers can be waiting longer than 15 min the queue

2. Because of the problems with point 1 we need to able to set the maximum waiting time to a customisable value e..g 30min, 45min, 60min etc.something up to the user

  • Rhonda Kirsch
    Jul 22, 2022

    the option to custom the number of calls in a queue will be great. This is a real problem, at the current time i can have up to 15 calls on hold. Might need to change phone system, customers are really mad because we can't get to their phone calls. I have 8 people answering phones.