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Status Under review
Categories RingCentral Phone
Created by Dr. Dodson 400
Created on Jun 23, 2022

Allow MUTE recording announcement (in Automatic Call Recording) to be customized.

This feature does not currently exist. With Automatic Call Recording active, I would like to be able to customize the announcement that is made when a user presses *9 to mute and unmute a recording (for collecting sensitive information like credit card numbers.) Currently there is a default voice announcement that CANNOT be changed.

Note, I already tried changing the Announcement on Start and Announcement on Stop feature in On Demand Recording, but this does not have an effect on the announcement in the automatic call recording mute feature.

Thank you!