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Status Under review
Created by Paul Carmichael
Created on Jun 28, 2022

We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at least have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).

  • Paul Carmichael
    Jul 1, 2022

    I would also like to see the same for the recordings in the Contact Center.