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Status Future consideration
Categories RingCentral Contact Center
Created by John Bruns
Created on Jun 28, 2022

RELATED IDEAS

WFM PRO - Ability to Modify forecast without having to regenerate a schedule

It is very frustrating to not be able to modify the forecast without having to re-generate a whole new schedule for that staffing plan to update.

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  • Kurt Hoskovec
    Reply
    |     Sep 28, 2022

    09/28/2022 Update...The Status of your Product Enhancement Request "WFM PRO - Ability to Modify forecast without having to regenerate a schedule" in the has been changed to Product Team Review.

  • Cassondra Murray
    Reply
    |     Aug 4, 2022

    Came in to make this suggestion as well! This is crippling to my team when we learn of something that may skew volumes for the coming days/weeks and losing everything we've already set into schedules because we can only update the forecast by rerunning the schedules for that workgroup!