RELATED IDEAS
DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call
There is no option to remove the "press 1 to answer" for Non-Ringcentral numbers. This feature can only be turned off when calls are forwarded to the app or deskphone. Please it would be useful to have a general toggle button to have an option to remove "Press 1" for non-ringcentral numbers.
How to:
Turn off “Press 1 to accept”
(called the "On Play Announcement" in RingCentral)
If you have your call forwarding set up through the extensions on your Ring Central account, you will need to manually disable the 'on play announcement' that requires you to press 1 to answer the call. This setting interferes with the call forwarding process, and the following steps show you how to disable this.
1. Go to the Users tab on top of your Ring Central Dashboard, then go to Users with Extensions. Click the name of the user to modify.
2. Under Call Handling ensure that the number of rings is less than the number of rings the users mobile number sends to voicemail. For AT&T on iPhone it needs to be “less than 6”.
3. Click on Settings submenu tab on the top right, and then click “Edit” under Incoming Call Information.
4. Click on the Play Announcement tab, and then use the drop-down menu to set your Direct Calls to Never. Then click Save.
Not only is it annoying - AND DANGEROUS WHEN DRIVING because I can't just press one button I have to unock my phone, click the keypad icon so it opens, then press 1 - many times I click 1 several times and nothing happens and the caller hangs up. What AMAZES me is the REMAX admin submitted this request in July of 2022 and it is now almost February of 2023 and it's still under review. Not suprising I guess as I submitted a service request in January of 2022, never got a response, followed up in February of 2022 and never got a response. I've been with RingCentral for, I don't know, over 20 years. That's how much my account means to them.
Our agents are often away from desks and out in their vehicles, and they find it VERY annoying to have to press 1 on their cell phones in order to get the incoming call.