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Status Under review
Categories RingCentral Engage Voice
Created by Martin Alcala
Created on Jul 1, 2022

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DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call

There is no option to remove the "press 1 to answer" for Non-Ringcentral numbers. This feature can only be turned off when calls are forwarded to the app or deskphone. Please it would be useful to have a general toggle button to have an option to remove "Press 1" for non-ringcentral numbers.

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  • Admin REMAXProfAssoc-Sturbridge Office
    Jul 26, 2022

    Our agents are often away from desks and out in their vehicles, and they find it VERY annoying to have to press 1 on their cell phones in order to get the incoming call.