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While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full week or month only considering those calls that were active during office/business hours.
This is also a request from a big client in France. having performance reports including out of business hours call are missleading to judge user performance.
please give me back my performance reports, the LOB BETA are not showing correct data and are not as configurable either
wold be very helpful to get more accurate reports
Would also love an option to "Lock" these office hours, so I can search day by day without hours changing.