Skip to Main Content
Status Under review
Created by Jerry Be
Created on Jul 12, 2022

Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.

Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the user right away since we need to forward their calls to a main queue for 30 days. Having the option to turn this feature off for the user would be nice.

Another potential option is to add a voicemail option to disable "Call Log Email Delivery" since Admins can reset the users PIN and access it that way.

  • Brooks Scharff
    Feb 23, 2023

    Disable their account and do Actions > Reset & Assign and set it up as a dummy user.

    OR you can move the number to the number inventory and make it forward to the main line so it's not associated with a user.