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Status Planned
Created by Office Main Line (for day and nighttime use)
Created on Jul 14, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-49 SMS / Text Auto Responder.

Text Auto-Responder Merged

I would like to have the capability for our Ring Central lines to send a text message automatically in response to inbound text messages that are delivered outside of business hours.

For ex: if business hours end at 5:30p, then all inbound text messages received after 5:30 would receive an automated text response as composed by the extension user, such as "Thank you for reaching out. It is outside of our normal business hours. I look forward to reading and responding to your message the next business day. If you need immediate assistance, please call 911."