RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed.
We have noted that when a caller reaches an IVRs and then the caller hangs up after listening to the IVR, this will get logged as "missed" in the company numbers report.
Can there be an option to filter out IVRs or possibly only filter on calls to users/queues only.
In our scenario, this is not really deemed a miss call because the caller may have got the information they needed from the IVR prompt e.g. Contact XYZ, Opening hours are XYZ.
Hope this makes sense!