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Status Under review
Created by Aaron Workman
Created on Jul 19, 2022

Allow multiple users to respond to the main number texts

when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through

  • Robert Dylina
    Jul 27, 2022

    Necessary feature for all businesses. Shocked RingCentral doesn't have it.

  • Jonathan Kennedy
    Jul 24, 2022

    Ya man. Folks seem to want this feature ASAP! I have to concur, right now I have no use for the Call Queue due to the fact that customers will try to text that number and if I am lucky they get a notification that it is a "Land Line" worst case and this happens often the client says that they texted me and I of course never received the text nor had the chance to read it. Come one RC focus in on this one!


Main Phone Number texts/messages should be accessible to more than one user, not only the Admin.

We have a small business with 2 users. Texts/messages are only viewable to the admin. A feature is needed to allow the business to have more than 1 user on the main line where our new business comes in. We are not able to function as only one pers...
Breck BarrettLane 2 months ago in RingCentral Web/Desktop App 0 Under review