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Status Planned
Created by Aaron Workman
Created on Jul 19, 2022

Allow multiple users to respond to the main number texts

when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through

  • David Bacall
    Nov 29, 2022

    There are very few features that RC doesn't offer, that most others do. This is one of them, and is very much needed. Thanks for moving this to the "planned" stage. kindly keep us informed of any ETA on this. Thanks!

  • Robert Dylina
    Jul 27, 2022

    Necessary feature for all businesses. Shocked RingCentral doesn't have it.

  • Jonathan Kennedy
    Jul 24, 2022

    Ya man. Folks seem to want this feature ASAP! I have to concur, right now I have no use for the Call Queue due to the fact that customers will try to text that number and if I am lucky they get a notification that it is a "Land Line" worst case and this happens often the client says that they texted me and I of course never received the text nor had the chance to read it. Come one RC focus in on this one!


Main Phone Number texts/messages should be accessible to more than one user, not only the Admin.

We have a small business with 2 users. Texts/messages are only viewable to the admin. A feature is needed to allow the business to have more than 1 user on the main line where our new business comes in. We are not able to function as only one pers...
Breck BarrettLane 6 months ago in RingCentral Web/Desktop App 0 Planned

Shared inbox for Main line SMS

A feature I have received a few requests for, is the ability to have multiple users receive/respond to SMS messages sent to the company's main number. This feature is currently available in many of the leading competitive platforms. I propose a sc...
David Bacall 2 months ago in RingCentral Web/Desktop App 0 Planned