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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Dec 1, 2020

Export text conversations to a PDF or other document.

Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

Product Line RingCentral Phone
  • Patton Echols
    Reply
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    Jul 11, 2023

    As a lawyer, I am required to keep track of the communications with my clients, be they email, or SMS message. In the three years the export feature has been a "future consideration" plenty of purely cosmetic features have been implemented, but no export feature. The lack of this ability creats a legal jeopardy if I cannot prove that my actions were authorized by my client.
    The required info is already available to the web app, including a "select" that allows selection of multiple SMS messages, but only by manually clicking each one. Once selected, I can forward to another phone number -- or delete. Nothing else.
    So how about a "select all" button and an option to copy. I can figure out pasting the info into a document.

  • Justin Capizzi
    Reply
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    Jan 20, 2022

    This is now MANDATORY for Real Estate agents to send all text communication logs to the Department of Real Estate. So far i have to screenshot several hundreds of pages and send to my broker (for DRE) to be compliant. This needs to be implemented son or RC will loose tens of thousand clients, including me

2 MERGED

Text Message Thread Export to PDF

Merged
It would be very helpful to be able to export an entire Text/SMS Message Thread as a single PDF file that can be quickly emailed to yourself or others. This feature would be extremely valuable to all real estate professionals, attorneys, or anyone...
Kenneth Crowley 10 months ago in RingCentral Mobile App 0 Future consideration
2 MERGED

Export SMS conversations

Merged
To be able to record conversations and act as a reference point when needed
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration
2 MERGED

Export Text Messages

Merged
Similar to exporting instant messages, I would like the ability for text messages. This has been a human resource request for employee records.
Guest almost 3 years ago in RingCentral Admin Portal 0 Future consideration