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Status Implemented
Categories RingCentral Phone
Created by Edward Scott
Created on Jul 21, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-48 Show Original Callers Number in Caller ID when Transferring calls.

When forwarding a call, show caller ID of original caller, not person who forwarded the call Merged

When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of the original caller.