The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.
Share your ideas with us
When fininsh a call in q quque with wrap up time the wrap up time should block call from all queus.
Right now if a person is a memer of multiple queues, the wrapup time has no real purpose as you can get calls for any of the other queues during your wrap uptime.
Adam is in 3 queues
Adam picks up a call from queue 1
Adam fininshed the calls from queue 1 and gets 5 mins wrap u time
Howver he can still instantly get a call through queue 2 and 3 leaving him with no time to do his notes as needed