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Status Under review
Categories RingCentral Phone
Created by Bryan Levinsky
Created on Jul 25, 2022

Make wrap time block calls from all queues.

When fininsh a call in q quque with wrap up time the wrap up time should block call from all queus.


Right now if a person is a memer of multiple queues, the wrapup time has no real purpose as you can get calls for any of the other queues during your wrap uptime.


Example

Adam is in 3 queues

Adam picks up a call from queue 1

Adam fininshed the calls from queue 1 and gets 5 mins wrap u time

Howver he can still instantly get a call through queue 2 and 3 leaving him with no time to do his notes as needed