When fininsh a call in q quque with wrap up time the wrap up time should block call from all queus.
Right now if a person is a memer of multiple queues, the wrapup time has no real purpose as you can get calls for any of the other queues during your wrap uptime.
Adam is in 3 queues
Adam picks up a call from queue 1
Adam fininshed the calls from queue 1 and gets 5 mins wrap u time
Howver he can still instantly get a call through queue 2 and 3 leaving him with no time to do his notes as needed