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Status Future consideration
Created by Dana Ekwa
Created on Jul 26, 2022

Capturing key press selections when calls are routed to an IVR ( menu system )

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different key selections for new clients and existing clients, the numbers of calls that selected each menu option would be a good call stat.

Hence I would like to request RingCentral to consider this as a new idea.

Many thanks!