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Status Under review
Created by Ashley Galope
Created on Jul 26, 2022

Call Waiting / Missed Calls for single agent on a Call Queue

Ideally when a customer calls, if the only agent in at that time is on

another call, they would either a) be able to put the current caller on

hold for a moment to take the incoming call's contact information or b)

when they are finished with the current call, they would have a Missed Call

notification alerting them to the missed call to return the call.