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Status Under review
Created by Calvin Lee
Created on Jul 27, 2022

Ability to toggle when you want to allow calls to go to your pickup group

We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inbound call to you.

The feature can be used by staff when they are expecting an important call that they need to take for themselves and they don’t want to temporarily remove themselves from the pickup group or temporarily extend the alert timer in the admin portal.