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Status Under review
Categories RingCentral Phone
Created by Sara McDaniel
Created on Jul 27, 2022

Remove call announcement when transferring calls

I think it's required for an announcement that the call is being recorded to play when the customer first calls. Right now it also plays when calls are transferred to another extension, so customers have to listen to that announcement several times. If there's a way that it could not play when a call is transferred that would be good.

  • Rick Percy
    Aug 19, 2022

    I would also like to see if you can turn this function off for internal calls too.