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Status Future consideration
Categories RingCentral Admin Portal
Created by Jonathan M Farley
Created on Dec 1, 2020

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Voicemail Messages Retention Period

RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.

Product Line RingCentral Admin Portal
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  • Shanon Deal
    Reply
    |     Feb 1, 2023

    Hi,

    It would be really useful to have retention controls for voicemail storage. Having a centrally controlled retention policy in the Admin Portal would help support the organisation when we are audited on our system use.

    It appears that colleagues are not reviewing/deleting their voicemails, especially against call queues. Call queue voicemail boxes in particular are exceeding 200+ and from a business monitoring perspective, it appears that we may not be responding to enquiries. This is difficult to work out with the current RC Retention policy of the 200 cap and the new message replaces the oldest.

    Having a retention policy would encourage colleagues to retrieve messages in a timely manner before the system auto-deletes them and from a personal data perspective, it may also be a risk that data continues to be stored for a long period.

    I appreciate that RC retains a large volume of voicemails, but we're trying to encourage colleagues that storage isn't infinite, so limits are useful and help us monitor our business processes.

    Thanks very much.


  • Jonathan M Farley
    Reply
    |     Jun 14, 2022

    Jennifer,

    Organizations prefer to have control of the retention time frames for voicemail, SMS, Glip, Fax, etc. to limit what is available for discovery. With delivery of voicemail to email, the need to retain messages within the system is negated. I can't think of anyone that would need to retain 200 voicemail messages, let alone 10.


    Thank you


  • Jennifer Del Rosario
    Reply
    |     May 14, 2021

    Hello Jonathan,

    We do have data retention for the voicemail. Once the voicemail reached 200 messages, it will delete the old messages.

    That would be the first message, first-out basis. Click this link to know more https://support.ringcentral.com/article/2178.html.


    Thank you!