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Status Future consideration
Created by Jonathan M Farley
Created on Dec 1, 2020

Voicemail Messages Retention Period

RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.

Product Line RingCentral Admin Portal
  • Jonathan M Farley
    Jun 14, 2022

    Jennifer,

    Organizations prefer to have control of the retention time frames for voicemail, SMS, Glip, Fax, etc. to limit what is available for discovery. With delivery of voicemail to email, the need to retain messages within the system is negated. I can't think of anyone that would need to retain 200 voicemail messages, let alone 10.


    Thank you


  • Jennifer Del Rosario
    May 14, 2021

    Hello Jonathan,

    We do have data retention for the voicemail. Once the voicemail reached 200 messages, it will delete the old messages.

    That would be the first message, first-out basis. Click this link to know more https://support.ringcentral.com/article/2178.html.


    Thank you!