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Status Future consideration
Created by Admin Basit Ghafoor
Created on Aug 1, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-51 Contacts: share my Personal Contacts with all users.

Centralised Contact List OR Telephone Directory that can be shared with all-users of the company Merged

I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.

I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.

I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.

  • Paul Brooks
    May 15, 2023

    This would have been one of the first features to introduced.

    we have over 36 handsets and every time there is single change, we have to manually update all handsets, its appalling.

  • Danae Whetten
    Mar 3, 2023

    This is very important to use as well. We are not happy that everyone in the company is not able to identify a contact when they call in. We want to provide them with exceptional customer service and not having this feature does not make that possible.

  • Jeremy Dugas
    Jan 31, 2023
    Agree custom contact list options would be a welcomed add.
  • Brad Fanshier
    Jan 10, 2023

    The lack of this feature may force us to switch to another platform. Completely unacceptable.

  • Howard Scott
    Aug 2, 2022

    This is another critical feature and it is very surprising that RingCentral does not already have this. There are suggestions on other blogs about this same topic to set up contacts in one user, then to export/import them to other users but this is useless as you then do not have one central list of company contacts that can be updated and added to over time.


Shared Directory All Users

Please implement the option to share a phone user's directory with all users of the same company so that all users don't have to program each incoming phone number into their phone.
Sara Leibfried 4 months ago in RingCentral Phone 0 Future consideration