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Status Under review
Categories RingCentral Phone
Created by Brittany Banks
Created on Aug 3, 2022

Call History for Simultaneous Call Queues

I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.

  • Corentin LAUNAY
    Aug 4, 2022

    Totally agree.

    We are facing this case, and we need to give access to CQ Call Logs to find the real missed calls !

    Thanks for the idea !