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Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they get another menu with four options 1 - Schedule information 2- Sales 3- ADA 4 - Complaints. I need a report that will tell me what option each customer pressed for the day/month etc.
This should be addressed ASAP. Understanding how customers route through a system is a key component, probably the most important when using an automated attendant. Please have this addressed ASAP - it's available on other VOIP services and should be standard.
This seems to be the most important KPI of any press system. Seems totally illogical that this data isn't available. Please prioritize adding it.
I highly agree. It's crazy to me that there is not an option to report on press options within an IVR. To me, this is a basic function that is highly needed.