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Add "Sections" back to Tasks in the new RingCentral App

In the new platform, there is no way to add a "Section" to tasks.

Our small company currently relies on Tasks in everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Sometimes the clients need a floorplan created, or an educational tutorial, or a bid for the job. We currently create the Tasks within the client's Team, but then organize the tasks by Section, such as "floorplan" or "education" or "proposal". The different sections helps us prioritize our tasks. For example, proposals are very important to return as quickly as possible, so we keep a close eye on tasks in that Section.

It appears that the new "Tasks" in the new app does not allow us to categorize tasks by Section, or assign them to a Section. Feature request please! And thank you. :)

  • Guest
  • Dec 2 2020
  • Implemented
Product Line RingCentral App
  • Brian Sweeney commented
    20 Jan 03:47pm

    So I see that "Category" is now a sort option but now "Start Date" is not. We used start date frequently, and now it doesn't even exist. This is exceptionally poor application development.

  • Brian Sweeney commented
    29 Dec, 2021 03:48pm

    @becky hensley - Checking in once more. Clearly, December isn't going to happen so can we assume early 2022 as you stated? This version of the tool is just really bad! Not being able to use the Section field, no resizing columns, many other downgrades from the "classic" tool that we loved. Hoping for an update but my teams are prepping to switch tools and we are losing faith in RC. Thanks

  • Admin
    Becky Hensley commented
    1 Nov, 2021 08:15pm

    Brian, Thanks for circling back. I have been in touch with the part of the product team working on this.
    Beta should be coming soon - December or early 2022.
    We'll be sure to work with the internal team to loop in the folks included on this idea first to get them in the beta.
    If you have further questions, please don't hesitate to post here or at

  • Brian Sweeney commented
    27 Oct, 2021 08:17pm

    @becky Hensley - Any update? This has been painful.

  • Guest commented
    5 Oct, 2021 03:54pm

    Its very strange this is still not resolved. Apparently a lot of people were using rc classic as communication & task management tool. The task management segment in new version is non existent unfortunately - no sorting, no filtering of finished tasks, just a big mess, quite unusable. We started using a separate tool for tasks, which is quite sad because it was much easier having the comms (chat) and good tasks management in the same place.

  • Admin
    Becky Hensley commented
    18 Aug, 2021 03:46pm

    Brian, I'm not sure that they have anything to share at this time. I know this is on the roadmap and is coming, but no set dates as of yet.
    Again, we'll continue to update this idea when we get something more firm.

  • Brian Sweeney commented
    17 Aug, 2021 03:24pm

    @becky hensley Thank you for responding. Can you put me in touch with someone on the product team? Is there a team leader or project manager who can give us something more?

  • John Beeks commented
    17 Aug, 2021 03:05pm

    Still no way to sort by Category, can only search. Still super tough to keep up with and oversee not only my own categorized tasks, but all the tasks of our employees as well. . Worked so well before. (Sad face )

  • Admin
    Becky Hensley commented
    17 Aug, 2021 02:53pm

    Brian, we haven't shared any details because we haven't had an update from the product team.
    As soon as we have something meaningful to share, we'll do that here.

  • Brian Sweeney commented
    16 Aug, 2021 05:22pm

    @admin - The lack of response is unnerving. Is there a better way for us to get a status or ETA on these things?

  • Brian Sweeney commented
    6 Aug, 2021 07:19pm

    @becky hensley - Still nothing? RingCentral has gone from very useful to cumbersome.

  • Admin
    Becky Hensley commented
    14 Jul, 2021 03:44pm

    @Brian Sweeny No updates at this time, but this is on the radar of our product team and they are monitoring this idea.
    When we get any additional details or feedback we will share it here.

  • Nancy Marshall commented
    12 Jul, 2021 10:24pm

    @Brian Sweeney - Thanks for the tip! I will give that a try and see if we can work with that. Hopefully they will re-instate the Sort by Section feature soon. If not then we will be forced to find a different program to use. So far I am not a fan of the new Ring Central either.

  • Brian Sweeney commented
    12 Jul, 2021 05:45pm

    @Becky Hensley - is there any update or feedback on this? We are now officially locked out of RingCentral classic and the tool is very cumbersome and difficult to use now.

  • Mercedes Quintero commented
    12 Jul, 2021 02:38pm

    I vote for this to be implemented as well. It has been a very useful feature and without it task management is very complicated. Do you have a time frame for it to be added to the new app?

  • Brian Sweeney commented
    30 Jun, 2021 11:36pm

    @Nancy - I had to rename all of my tasks by prefixing them with the section name. Then, at least I can sort. I have to use the search box to get all of the tasks for a particular team and It's not ideal - Teams with similar names show up together.

    I think there is a general consensus that the new version of RingCentral is terrible. It's a poorly planned project and very disappointing.

  • Admin
    Becky Hensley commented
    30 Jun, 2021 08:27pm

    Thanks, Nancy! I've shared your case with the product team. This is a feature is planned, as updated by the product team and we'll be sure to update this idea as soon as it has been implemented.

  • Nancy Marshall commented
    29 Jun, 2021 07:54pm

    @Brian Sweeney

    Did you find a work around or different app to use in place of glip?


  • Nancy Marshall commented
    29 Jun, 2021 07:51pm


    I just forwarded an email to with a copy of the email response and case # I received.


  • Admin
    Becky Hensley commented
    29 Jun, 2021 04:48pm

    Nancy, Can you please reach out to us at - I'd like to look into this case you submitted.

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