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Add "Sections" back to Tasks in the new RingCentral App

In the new app.ringcentral.com platform, there is no way to add a "Section" to tasks.

Our small company currently relies on Tasks in app.glip.com everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Sometimes the clients need a floorplan created, or an educational tutorial, or a bid for the job. We currently create the Tasks within the client's Team, but then organize the tasks by Section, such as "floorplan" or "education" or "proposal". The different sections helps us prioritize our tasks. For example, proposals are very important to return as quickly as possible, so we keep a close eye on tasks in that Section.

It appears that the new "Tasks" in the new app does not allow us to categorize tasks by Section, or assign them to a Section. Feature request please! And thank you. :)

  • Guest
  • Dec 2 2020
  • Planned
Product Line RingCentral App
  • Attach files
  • Admin
    Becky Hensley commented
    14 Jul 03:44pm

    @Brian Sweeny No updates at this time, but this is on the radar of our product team and they are monitoring this idea.
    When we get any additional details or feedback we will share it here.

  • Nancy Marshall commented
    12 Jul 10:24pm

    @Brian Sweeney - Thanks for the tip! I will give that a try and see if we can work with that. Hopefully they will re-instate the Sort by Section feature soon. If not then we will be forced to find a different program to use. So far I am not a fan of the new Ring Central either.

  • Brian Sweeney commented
    12 Jul 05:45pm

    @Becky Hensley - is there any update or feedback on this? We are now officially locked out of RingCentral classic and the tool is very cumbersome and difficult to use now.


  • Guest commented
    12 Jul 02:38pm

    I vote for this to be implemented as well. It has been a very useful feature and without it task management is very complicated. Do you have a time frame for it to be added to the new app?

  • Brian Sweeney commented
    30 Jun 11:36pm

    @Nancy - I had to rename all of my tasks by prefixing them with the section name. Then, at least I can sort. I have to use the search box to get all of the tasks for a particular team and It's not ideal - Teams with similar names show up together.


    I think there is a general consensus that the new version of RingCentral is terrible. It's a poorly planned project and very disappointing.


  • Admin
    Becky Hensley commented
    30 Jun 08:27pm

    Thanks, Nancy! I've shared your case with the product team. This is a feature is planned, as updated by the product team and we'll be sure to update this idea as soon as it has been implemented.

  • Nancy Marshall commented
    29 Jun 07:54pm

    @Brian Sweeney

    Did you find a work around or different app to use in place of glip?

    Nancy

  • Nancy Marshall commented
    29 Jun 07:51pm

    Becky,

    I just forwarded an email to community.support@ringcentral.com with a copy of the email response and case # I received.

    Nancy

  • Admin
    Becky Hensley commented
    29 Jun 04:48pm

    Nancy, Can you please reach out to us at Community.Support@RingCentral.com - I'd like to look into this case you submitted.

  • Nancy Marshall commented
    24 Jun 12:23am
    I "opened a case" on the Ring Central support site and received the following message.  It took a number of emails back and forth to finally get some information.  They have no idea what I was talking about when I requested an extension until they could add back the "Sort by Sections" feature.

    Hello,

    We appreciate your time with us today and have reviewed your query. My apologies for the unavailability of the features you are looking for. Rest assured that our developers are working on the concern with feature to sort by for individually assigned tasks. and can be available on the future releases depending on the request made on the community. Please follow the instructions below to submit a feature request: 1. Log in to
    http://www.ringcentral.com/community 2. If you’re new in the community, click the Get Started Today tab. 3. Fill out the required fields, or use your Facebook or Google account to sign up. 4. After completing your registration, you can access the feature request form. 5. Follow Steps of Submitting a New Idea in the RingCentral Community. Our Product Enhancement Team is working toward making new feature requests available. If you have other inquiries, feel free to use RingCentral's Live Chat Support again. If you prefer to call, here is our main Support phone number: 888-898- 4591. Thank you for choosing RingCentral as your communications provider and have a great day. Sincerely,

    Global Customer Care

    RingCentral, Inc.
    http://support.ringcentral.com
  • Guest commented
    23 Jun 06:08pm

    I hate to say it, because we've (mostly) happily used Glip/RC for the past 7 years, but the UI for tasks on the forced new app SUCKS. Everything has gigantic spacing between rows and a fixed column size, inability to sort by anything meaningful, no easy grouping by date, color, section, etc. What a disaster in terms of usability. Short of just adding sections, what other functionality is currently planned to be returned to the tasks?

  • Admin
    Becky Hensley commented
    16 Jun 03:05pm

    Brian, I've hit you up via email. Will follow up with you there when I have more details.

  • Brian Sweeney commented
    15 Jun 06:25pm

    Becky, I sent an email to that address but haven't heard anything yet.

    Thanks


  • Admin
    Becky Hensley commented
    11 Jun 04:29pm

    Brian, we're happy to look into this for you and connect with your account manager. Please reach out to us at Community.Support@RingCentral.com

  • Brian Sweeney commented
    11 Jun 03:40pm

    Jessica, I'm talking with my "account manager" and he seems to have absolutely no idea what you're talking about.


  • Admin
    Jessica Hernandez commented
    11 Jun 02:15pm

    Hi Brian, there are different retirement dates for different accounts. You'll need to speak with your account manager to see if there is anyway you can retire later.

  • Brian Sweeney commented
    10 Jun 10:23pm

    Jessica, I was referring to the 6/21 date when we've been told RingCentral Classic will be Retired. Do you have any other information? Is that still the date? Thanks


  • Admin
    Jessica Hernandez commented
    10 Jun 10:05pm

    Hi Brian, any extension would have to be discussed with your account manager.

  • Brian Sweeney commented
    10 Jun 08:49pm

    Jessica, what are the chances of an extension on the June 21st date? If not, I have to start working on a new solution. Thanks


  • Brian Sweeney commented
    2 Jun 07:55pm

    Second that. Please provide an update and ETA if possible.


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