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Status Implemented
Created by Guest
Created on Dec 2, 2020

Add "Sections" back to Tasks in the new RingCentral App

In the new app.ringcentral.com platform, there is no way to add a "Section" to tasks.

Our small company currently relies on Tasks in app.glip.com everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Sometimes the clients need a floorplan created, or an educational tutorial, or a bid for the job. We currently create the Tasks within the client's Team, but then organize the tasks by Section, such as "floorplan" or "education" or "proposal". The different sections helps us prioritize our tasks. For example, proposals are very important to return as quickly as possible, so we keep a close eye on tasks in that Section.

It appears that the new "Tasks" in the new app does not allow us to categorize tasks by Section, or assign them to a Section. Feature request please! And thank you. :)

Product Line RingCentral App
  • Brian Sweeney
    Jan 20, 2022

    So I see that "Category" is now a sort option but now "Start Date" is not. We used start date frequently, and now it doesn't even exist. This is exceptionally poor application development.


  • Brian Sweeney
    Dec 29, 2021

    @becky hensley - Checking in once more. Clearly, December isn't going to happen so can we assume early 2022 as you stated? This version of the tool is just really bad! Not being able to use the Section field, no resizing columns, many other downgrades from the "classic" tool that we loved. Hoping for an update but my teams are prepping to switch tools and we are losing faith in RC. Thanks


  • Admin
    Becky Hensley
    Nov 1, 2021

    Brian, Thanks for circling back. I have been in touch with the part of the product team working on this.
    Beta should be coming soon - December or early 2022.
    We'll be sure to work with the internal team to loop in the folks included on this idea first to get them in the beta.
    If you have further questions, please don't hesitate to post here or at Community.Support@RingCentral.com

  • Brian Sweeney
    Oct 27, 2021

    @becky Hensley - Any update? This has been painful.

  • Guest
    Oct 5, 2021

    Its very strange this is still not resolved. Apparently a lot of people were using rc classic as communication & task management tool. The task management segment in new version is non existent unfortunately - no sorting, no filtering of finished tasks, just a big mess, quite unusable. We started using a separate tool for tasks, which is quite sad because it was much easier having the comms (chat) and good tasks management in the same place.


  • Admin
    Becky Hensley
    Aug 18, 2021

    Brian, I'm not sure that they have anything to share at this time. I know this is on the roadmap and is coming, but no set dates as of yet.
    Again, we'll continue to update this idea when we get something more firm.

  • Brian Sweeney
    Aug 17, 2021

    @becky hensley Thank you for responding. Can you put me in touch with someone on the product team? Is there a team leader or project manager who can give us something more?


  • John Beeks
    Aug 17, 2021

    Still no way to sort by Category, can only search. Still super tough to keep up with and oversee not only my own categorized tasks, but all the tasks of our employees as well. . Worked so well before. (Sad face )

  • Admin
    Becky Hensley
    Aug 17, 2021

    Brian, we haven't shared any details because we haven't had an update from the product team.
    As soon as we have something meaningful to share, we'll do that here.

  • Brian Sweeney
    Aug 16, 2021

    @admin - The lack of response is unnerving. Is there a better way for us to get a status or ETA on these things?

  • Brian Sweeney
    Aug 6, 2021

    @becky hensley - Still nothing? RingCentral has gone from very useful to cumbersome.


  • Admin
    Becky Hensley
    Jul 14, 2021

    @Brian Sweeny No updates at this time, but this is on the radar of our product team and they are monitoring this idea.
    When we get any additional details or feedback we will share it here.

  • Nancy Marshall
    Jul 12, 2021

    @Brian Sweeney - Thanks for the tip! I will give that a try and see if we can work with that. Hopefully they will re-instate the Sort by Section feature soon. If not then we will be forced to find a different program to use. So far I am not a fan of the new Ring Central either.

  • Brian Sweeney
    Jul 12, 2021

    @Becky Hensley - is there any update or feedback on this? We are now officially locked out of RingCentral classic and the tool is very cumbersome and difficult to use now.


  • Mercedes Quintero
    Jul 12, 2021

    I vote for this to be implemented as well. It has been a very useful feature and without it task management is very complicated. Do you have a time frame for it to be added to the new app?

  • Brian Sweeney
    Jun 30, 2021

    @Nancy - I had to rename all of my tasks by prefixing them with the section name. Then, at least I can sort. I have to use the search box to get all of the tasks for a particular team and It's not ideal - Teams with similar names show up together.


    I think there is a general consensus that the new version of RingCentral is terrible. It's a poorly planned project and very disappointing.


  • Admin
    Becky Hensley
    Jun 30, 2021

    Thanks, Nancy! I've shared your case with the product team. This is a feature is planned, as updated by the product team and we'll be sure to update this idea as soon as it has been implemented.

  • Nancy Marshall
    Jun 29, 2021

    @Brian Sweeney

    Did you find a work around or different app to use in place of glip?

    Nancy

  • Nancy Marshall
    Jun 29, 2021

    Becky,

    I just forwarded an email to community.support@ringcentral.com with a copy of the email response and case # I received.

    Nancy

  • Admin
    Becky Hensley
    Jun 29, 2021

    Nancy, Can you please reach out to us at Community.Support@RingCentral.com - I'd like to look into this case you submitted.

  • Load older comments
2 MERGED

To Add a "Category" Column in Tasks for New RingCentral App

Merged
To add a "Category" Column in Task so it will be easy for us to determine which Category it belongs. We can do this in previous RingCentral Classic and this is no longer available in the New RingCentral App,.
Guest about 1 year ago in RingCentral Web/Desktop App 1 Implemented
3 MERGED

Please fix task view

Merged
The new task view is so spread out that you have to scroll and scroll to see all your tasks. We use tasks heavily at our company and this combined with the sections not being there and not being able to filter tasks is going to make it very challe...
Sara Meyer over 1 year ago in RingCentral Web/Desktop App 0 Implemented
11 MERGED

Tasks by Team with Category as a sort option

Merged
in the classic app, we view all open tasks for specific team and sort by "Section" Since "Section" seems to have been changed to "Category", It would be nice to be able to sort by this. Also, It's not ideal to have to use the filter box to show ta...
Brian Sweeney over 1 year ago in RingCentral Web/Desktop App 1 Implemented
2 MERGED

Be able to group tasks by category

Merged
We used classic because it allowed us to sort tasks by category. This was extremely useful because within that category we would be able to create 'sub tasks' and work through them. The view allowed us to see all tasks still within that category.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Implemented