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Add "Sections" back to Tasks in the new RingCentral App

In the new app.ringcentral.com platform, there is no way to add a "Section" to tasks.

Our small company currently relies on Tasks in app.glip.com everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Sometimes the clients need a floorplan created, or an educational tutorial, or a bid for the job. We currently create the Tasks within the client's Team, but then organize the tasks by Section, such as "floorplan" or "education" or "proposal". The different sections helps us prioritize our tasks. For example, proposals are very important to return as quickly as possible, so we keep a close eye on tasks in that Section.

It appears that the new "Tasks" in the new app does not allow us to categorize tasks by Section, or assign them to a Section. Feature request please! And thank you. :)

  • Guest
  • Dec 2 2020
  • Planned
Product Line RingCentral App
  • Attach files
  • Admin
    Becky Hensley commented
    1 Nov 08:15pm

    Brian, Thanks for circling back. I have been in touch with the part of the product team working on this.
    Beta should be coming soon - December or early 2022.
    We'll be sure to work with the internal team to loop in the folks included on this idea first to get them in the beta.
    If you have further questions, please don't hesitate to post here or at Community.Support@RingCentral.com

  • Brian Sweeney commented
    27 Oct 08:17pm

    @becky Hensley - Any update? This has been painful.

  • Guest commented
    5 Oct 03:54pm

    Its very strange this is still not resolved. Apparently a lot of people were using rc classic as communication & task management tool. The task management segment in new version is non existent unfortunately - no sorting, no filtering of finished tasks, just a big mess, quite unusable. We started using a separate tool for tasks, which is quite sad because it was much easier having the comms (chat) and good tasks management in the same place.


  • Admin
    Becky Hensley commented
    18 Aug 03:46pm

    Brian, I'm not sure that they have anything to share at this time. I know this is on the roadmap and is coming, but no set dates as of yet.
    Again, we'll continue to update this idea when we get something more firm.

  • Brian Sweeney commented
    17 Aug 03:24pm

    @becky hensley Thank you for responding. Can you put me in touch with someone on the product team? Is there a team leader or project manager who can give us something more?


  • John Beeks commented
    17 Aug 03:05pm

    Still no way to sort by Category, can only search. Still super tough to keep up with and oversee not only my own categorized tasks, but all the tasks of our employees as well. . Worked so well before. (Sad face )

  • Admin
    Becky Hensley commented
    17 Aug 02:53pm

    Brian, we haven't shared any details because we haven't had an update from the product team.
    As soon as we have something meaningful to share, we'll do that here.

  • Brian Sweeney commented
    16 Aug 05:22pm

    @admin - The lack of response is unnerving. Is there a better way for us to get a status or ETA on these things?

  • Brian Sweeney commented
    6 Aug 07:19pm

    @becky hensley - Still nothing? RingCentral has gone from very useful to cumbersome.


  • Admin
    Becky Hensley commented
    14 Jul 03:44pm

    @Brian Sweeny No updates at this time, but this is on the radar of our product team and they are monitoring this idea.
    When we get any additional details or feedback we will share it here.

  • Nancy Marshall commented
    12 Jul 10:24pm

    @Brian Sweeney - Thanks for the tip! I will give that a try and see if we can work with that. Hopefully they will re-instate the Sort by Section feature soon. If not then we will be forced to find a different program to use. So far I am not a fan of the new Ring Central either.

  • Brian Sweeney commented
    12 Jul 05:45pm

    @Becky Hensley - is there any update or feedback on this? We are now officially locked out of RingCentral classic and the tool is very cumbersome and difficult to use now.


  • Guest commented
    12 Jul 02:38pm

    I vote for this to be implemented as well. It has been a very useful feature and without it task management is very complicated. Do you have a time frame for it to be added to the new app?

  • Brian Sweeney commented
    30 Jun 11:36pm

    @Nancy - I had to rename all of my tasks by prefixing them with the section name. Then, at least I can sort. I have to use the search box to get all of the tasks for a particular team and It's not ideal - Teams with similar names show up together.


    I think there is a general consensus that the new version of RingCentral is terrible. It's a poorly planned project and very disappointing.


  • Admin
    Becky Hensley commented
    30 Jun 08:27pm

    Thanks, Nancy! I've shared your case with the product team. This is a feature is planned, as updated by the product team and we'll be sure to update this idea as soon as it has been implemented.

  • Nancy Marshall commented
    29 Jun 07:54pm

    @Brian Sweeney

    Did you find a work around or different app to use in place of glip?

    Nancy

  • Nancy Marshall commented
    29 Jun 07:51pm

    Becky,

    I just forwarded an email to community.support@ringcentral.com with a copy of the email response and case # I received.

    Nancy

  • Admin
    Becky Hensley commented
    29 Jun 04:48pm

    Nancy, Can you please reach out to us at Community.Support@RingCentral.com - I'd like to look into this case you submitted.

  • Nancy Marshall commented
    24 Jun 12:23am
    I "opened a case" on the Ring Central support site and received the following message.  It took a number of emails back and forth to finally get some information.  They have no idea what I was talking about when I requested an extension until they could add back the "Sort by Sections" feature.

    Hello,

    We appreciate your time with us today and have reviewed your query. My apologies for the unavailability of the features you are looking for. Rest assured that our developers are working on the concern with feature to sort by for individually assigned tasks. and can be available on the future releases depending on the request made on the community. Please follow the instructions below to submit a feature request: 1. Log in to
    http://www.ringcentral.com/community 2. If you’re new in the community, click the Get Started Today tab. 3. Fill out the required fields, or use your Facebook or Google account to sign up. 4. After completing your registration, you can access the feature request form. 5. Follow Steps of Submitting a New Idea in the RingCentral Community. Our Product Enhancement Team is working toward making new feature requests available. If you have other inquiries, feel free to use RingCentral's Live Chat Support again. If you prefer to call, here is our main Support phone number: 888-898- 4591. Thank you for choosing RingCentral as your communications provider and have a great day. Sincerely,

    Global Customer Care

    RingCentral, Inc.
    http://support.ringcentral.com
  • Guest commented
    23 Jun 06:08pm

    I hate to say it, because we've (mostly) happily used Glip/RC for the past 7 years, but the UI for tasks on the forced new app SUCKS. Everything has gigantic spacing between rows and a fixed column size, inability to sort by anything meaningful, no easy grouping by date, color, section, etc. What a disaster in terms of usability. Short of just adding sections, what other functionality is currently planned to be returned to the tasks?

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