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Status Under review
Created by Manas Bagra
Created on Aug 5, 2022

call recording

There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recording through FTP or save the recording for at least two years minor maximum of 2 years.

  • Brittany Long
    Feb 14, 2023

    Good Afternoon,
    It would be very helpful to enable a feature supporting the recording of calls dating back further than 90 days. Thank you.