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Status Planned
Created by Office Main Line (for day and nighttime use)
Created on Aug 9, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-249 Texts should go to multiple users.

Allow multiple users to view texts to the same phone number Merged

Another service, GoTo Connect, allows for this feature, where inbound texts to a particular phone number, can be viewed by multiple users.

This is important for us, especially for the after hours/ on call person. Just as the one "on-call" person on a team needs to be able to have calls coming in to other colleagues forwarded to them after hours, the same should be possible for text messages as well.

Our business is heavily text dependent. Many texts out to our workforce regarding changes to their schedule start to trickle in after business hours. It is important for the overnight on call person to receive these text messages, as well as texts coming in from our clients (which use another phone number). However, they cannot be on two RC numbers at the same time.

Having SMS's forward easily to an on call person would help solve this (PS- it would be great if the original user/ number could still receive them too, and if there is an admin option to enable/ disable the original recipient from having messages that came in over night appear as "unread" or as "read" if the overnight person read them.

Right now, we are using GoTo and RC because of this. However, RC is a much better product, and we would like to have all things operating on RC alone.