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Status Implemented
Created by Nicole Campbell
Created on Aug 12, 2022

Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute.

I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unread messages bubble.

To me, the notification bubble always signals I need to read a message. Until I'm in the app I can't tell if it's something I really need to address (an unmuted team) or something that I really didn't (a muted team).

In theory, a muted conversation would be one for higher level personnel: something that I'd like to be aware of and have access to, but not get bogged down in.

The notification bubble ruins the mute.