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Status Under review
Created by Anthony Roberts
Created on Aug 12, 2022

MAX Custom Phone Directory Improvements

MAX can create custom phone directories today, but is missing some important features.

  • End-users should be able to add their own custom phone directory, for their own contacts (An administrator can add these today and assign it directly to that agent, as a workaround)

  • End-users should be able to favourite contacts and have a favourites tab

  • Phone directories should be able to accept things other than phone numbers, such as extensions or skills (Example: Creating a custom directory that you apply to certain users, which only have skills within their department, since MAX shows ALL SKILLS when you click Skills or search by name)